Refund policy
At VelvetBloom, we want you to feel confident and satisfied with your purchase.
Due to the nature of our products, we do not accept returns or exchanges unless the item arrives damaged or defective.
Damaged or Defective Items
If your order arrives damaged or defective, please contact us within 48 hours of delivery.
To process your request, please include:
- Your order number
- Clear photos of the product
- Photos of the packaging
Once reviewed, we will offer a replacement if applicable.
Non-Returnable Items
We do not accept returns or refunds for:
- Opened or used products
- Change of mind
- Incorrect address provided by the customer
- Minor variations in product appearance
Order Cancellations
Orders cannot be canceled once they have been processed or shipped.
Shipping Costs
Shipping fees are non-refundable.
Important Note
Due to hygiene and safety reasons, all skincare and beauty products are final sale.
We carefully curate every product to ensure quality and experience. If something is not right, we are here to support you.